DEATH CLAIM PROBLEM

In February we sent two death claims to Liberty Life with all the required documents attached. We had to send them five times and each time was told that they had not received them. It was so frustrating. Ten months down the line these claims have not yet been settled. We have spent hours compiling emails and making phone calls to no avail. They never contact us, we have to follow up with them all the time. Every time we manage to get hold of someone we get told that they require more documentation, which we have sent them, we also get told that the claims will be processed and don't hear from them, when we follow up again we get told that the claims will take 45 days to process and upon following up once again, get told that they need additional documentation which once again was sent to them. Then upon following up with them again we get told it will take 48 days to process the claims and more documentation was required which was sent to them. Again yesterday we followed up and received another email requesting more documentation. This has gone to far now, I called and left a message for the person who sent the email and have not heard from them. They don't respond. We have been through enough grief and trauma after loosing someone in our family and surely they should realise this and not put people through more grief and trauma and this is an added aggravation that my family do not need. The service we have received is absolutely shocking to say the least.