Death Claim payout

We have been waiting for my Late Brother's Death Claim benefit payout they keep delaying we sent everything they requested and the trustees of the fund made their decision on 06December 2017 , My brother's Broker no longer updates us when I phone liberty corporate they say different things ,I was told about 20 days that I had to wait for I phoned again 02 January 2018 they said they are processing the claim I must phone and Check after 5 working days and I did now they keep saying the claim is being processed and they made it an urgent matter they were aware of the delays funny thing is they said when the decision is finalized payment will be made within 15 working days and the decision was finalised 07 Dec 2017 , Iam so disappointed the service is very poor the Claim was made 14December 2016 they kept asking for more information in 2017