death claim not paid within 48 hrs

I submitted a death claim on the 3rd of January 2018 in Pietermaritzburg , all documents were submitted as required and I was advised the claim will be paid within 48 hrs so I had to wait, the funeral was going to take place on the 6th January 2018. I called Liberty call center on 05 January 2018 at 12h16 to follow up on the claim, the agent that answered to phone advised me that all the documents required had been received and the claim was being processed and will be paid on the 5th , Friday came and went no payment received. The weekend of the funeral passed with no payment received. I contacted them on the 8th again and was informed there was a document that was missing and it was only received on Friday after 15h00, I was ****ed and I am still ****ed as to the BAD service that liberty is giving me, I still have not received payment even now , I was told they paid yesterday but still nothing on my bank account, I do not care about their internal processes, seeing that they were already late on their 48 hrs for claim payment, they could have done an immediate bank payment. I will never recommend Liberty to anyone if this is how they treat their clients.