death claim

DEATH CLAIM

My mom passed away 4th of July, in the following month i submitted the death claim to the companies she had policies with. (All RA products) at Old Mutual, Sanlam and Liberty. Liberty is also the smallest amount that needs to be pay out. Old Mutual has paid out, Sanlam has paid out, but suprize suprize Liberty still haven't. I would just like to add that all 3 companies did check that I was the only beneficiary as i have no siblings from my mothers side and my parents have been divorced for a very long time. I phoned last week and they told me that the tax directive came back the following day - the 18th of October. They were going to escalate it after I said to the lady I haven't had very pleasant experience with them and that they have been really taking long. Today when i phoned they said that nothing was done yet and they till haven't processed the claim yet to be paid. I would just like to add that I still have a policy with Liberty and that I used to work at Liberty but since moved to another company and I'm still a financial advisor, but have to say since leaving and I helped some of my customers still with queries Liberty's service went from ok - to absolutely bad. I'm not going to even mention what they did to some clients portfolios. Very very bad service