Customers have no importance

<p>I have been trying for 2 months to get my Retirement Annuity payout, which was due to me in September. LIberty continue to insist that the issue is at the Tax Office, yet I have been there twice and my accountant verify that my details are in order. SARS sent back a denial staing "INCORRECT TAX NUMBER" my tax number works, so obviously they have put the wrong tax number on this form application. Liberty REFUSE to provide me a copy of the application. They also REFUSE to call me back with anything constructive after having called 3 times and insiting on speaking to a supervisor. Days have gone by without so much as a call. The Call centre just continually regurgitate the same generic ******* time after time. Frustrating and annoying that large companies deem Clients to be irrelevant and that Management deem themselves to be above everyone and they wonder why you invest elsewhere.</p>