Customer service

Good day

Liberty life and customer service sucks!!! I have spoken to them on the 21st November regarding my pension fund,i was provided with an email address to send my documents through.i received an automated response back to inform me that within 48 hours i will get a reply.after 2 weeks no response and i decided to call back.A lady helped me via customer service and was very confused.I was left on a silent hold for long and at 17:00 the call was dropped.How convenient for the call to drop at closing time!!!!...i spoke to a guy today and now i must wait again for a response...i need what is called customer service!!!! And call avoidance is a serious offence,but clearly not to the advisors.I am fed up!!!!!