Contract ***

Fistly thank you for the services rendered over the years. As a loyal customer may someone please look into my matter as per last email reply dated 18 December requesting that I produce a certificate of residence from Zimbabwe where I reside. However, as per the paragraph entitled "Non-resident with expired Visa: Requirements to accompany this request: (The Member's certificate of residency (where the member resides or is employed), from the relevant tax authorities of the non-resident)", I believe my tax letters and account statement I sent from SARS should have been sufficient in this regard, as I was resident in South Africa and paid taxes in South Africa since 1 March 2007. I have never been employed or registered as a taxpayer in Zimbabwe, as they concurred they can only register as a taxpayer someone who is employed and has a bank account, neither of which apply to me. I only moved back because I lost my job and it is my country of origin. As per your paragraph, I reattached my tax letter from SARS and bank statement which bear my address.

We have been going back and forth since 30th November 2020 there hasn't been any meaning progress since I last called on Monday 4th January 2021 I keep being told they are waiting for feedback and find myself in a precarious position having to publish a request that could have been expedited amicably as I still have great respect for the institution.