ZM
Zakithi M

1 reviews | Active since Sept 2011

26 Feb 2016, 11:29

Constant SMS

i have funeral cover with Liberty. But i still get those annoying smses offering me funeral cover. I even wasted my money once and responded with that Opt out thing.<br> <br> I dont get it. I already have cover with LIBERTY. I am liberty client. The liberty debit order is the FIRST one to go off my account every month. I am not against being sent marketing material. But can the marketing material be addressed to me SPECIFICALLy as a current customer? Like ask me if I want other Liberty products. Ask me if I wanna increase my CURRENT funeral cover or want to add more beneficiaries or cover more people.<br> <br>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply26 Feb 2016, 14:32
Official
Hello Damelette,

Thank you for your posting

We apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigations and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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