Consistent poor service delivery from Liberty Life

Unacceptable service delivery from Liberty Life. Several emails sent and still no feedback. After requesting crucial information several times, several emails sent, lodging formal complaints, speaking to someone in complaints, Liberty still has not supp**** the information we require to service our client. Due to poor service from Liberty we have failed in our SLA to the client (which is your client too). These service levels are unacceptable in the industry and times we live in. It is not possible to phone Liberty Life and get the information telephonically as out of experience, calls get cut, operators are not interested and it is generally a waste of time phoning.