concerned because I surrendered my policy and awaiting payment, seeing all the complaints makes me worry

Good day<br> <br> I have contacted the liberty life call centre a few days ago and was told that I was gna be sent a surrender form and had to complete it to be sent back along with proof of address copy of I'd stamped bank statement and the form that I filled in, I haven't received a email call or sms confirming that my fax was received, I would like to know when to expect those funds in my account as it is urgently needed.<br> <br> Kind regards