complaint

i am appalled by the service department when it comes to claims . i called liberty insurance regarding a claim that was made 13/4/21 on Friday(30/4/2021) and was told that someone will contact me regarding a claim i had lodged. I am still waiting :( [4/5/21] every-time i call i'm told we will ask them to contact you urgently, i do not think that waiting 3-4 days is regarded as urgent. if there was an option for -5 stars id rate it -5 stars.