TK
Thando K

1 reviews | Active since Apr 2018

03 Apr 2018, 04:13

COMPLAINT

Last year i had open a money policy with. When I decided to cancel the policy i was advised i would lose a certain amount which was not a problem but the problem i had was after going through all the process of accumulating back. Firstly then brought it to me after month which i didn't need. Then to top it off after the new year Liberty Life decides begin debiting again and i didn't reinstate those two policy i inquired two months in a row why they keep debiting my account requesting my money back to my surprise i get automated email request evidence which I keep sending and now I AM FED UP,I CANT KEEP GOING LIKE SO NOW TELL ME WHAT MORE DO I NEED TO DO FOR THIS THEFT LIBERTY IS DOING TOWARDS ME

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply03 Apr 2018, 10:54
Official

Dear Mr Kubheka

We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require any further information or assistance.

Regards

Naome Ncube

Liberty Group Customer Relations

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Best regards,