Complain

I have had my liberty endowment investment for mor than 15 years with no problems. Last year Eza Mlamla took over my profile & he introduced himself as my new advisor. Since then I have had endless problems which he has promised to resolve with no solution till this date. In October 2021 I requested a withdrawal and they closed my investment and paid the full amount into my account. When I brought this to his attention, he said he’ll resolve it. And apologised for the inconvenience. I then realised that they charged my account +/- R3000 or rather this amount is missing from my new account, he’s been trying to trace these fees for the last 5 months even to date I’m still waiting for him to account to these missing funds.I’m really frustrated by the level of service, if I don’t follow up with him,I don’t get any feedback. Please can you assist