Commission Fees still deducted

<br> I sent a request to opspcd at Liberty on the 15 December 2015 for my Service Consultant to be removed from my Investment Policy. I received a confirmation that the consultant was removed on the 18 December 2015.<br> On inspection online I see that the consultant was removed however commission charges were still deducted on 31/12/2015.<br> I called the call centre and they said that this was the fees for the month of December as the request was only sent through in December.<br> Today I had a look again and I see that commission fees were now charged for the month of February.<br> Who are these fees being paid to if there is no Service Consultant on my policy ?<br> I called the call centre and asked to be put through management as it does not seem the call centre staff are able to resolve this issue. I was on hold on for over 5 minutes with no reply.<br> I am sick and tired of trying to resolve this simple issue and if it is not resolved by close of business 08/02/2016 I will take this matter up with the Financial Service Board.