1 reviews | Active since Apr 2014
Cold call manipulation and misrepresentation
I just received a call from a call center rep who tried to manipulate and lie his way into a meeting with me. He claimed he wanted to discuss policies that I had with Liberty. I don't have any policies outside of my work. It took me too long to realize he was trying to talk his way into a meeting under the pretense of discussing "current policies". I don't have anything outside of my employer's provisions which is what registered with me. After we "established" that he then went into sales talk about helping me with policies missing from my work portfolio. I then finally caught on that he had been lying and misrepresenting himself in order to manipulate me. I would have thought a company this big and this trusted would have more integrity and less dishonesty from its employees. I actually feel vulnerable right now and concerned about my personal information with your staff and also if it was a **** call.
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Please note that this matter has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Please note that this matter has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
