Clueless about customer service: absolutely Pathetic.

ADDLIB CASH BACK PAYMENT DUE IN MARCH NOT PAID EVEN AFTER SUBMITTING REQUESTED DOCUMENTS on 9 JUNE 2023. IT SEEMS LIKE LIBERTY AND THEIR STAFF HAVE NO IDEA WHAT COMMUNICATION IS. THEY JUST DONT TELL YOU WHAT IS GOING ON. EVEN WHEN YOU CONTACT THEM, THEY JUST DONT RESPOND. ITS EITHER YOU ALLOW POOR SERVICE AS NORMAL PRACTICE OR YOU SIMPLY HAVE THE WRONG PEOPLE WORKING FOR YOU like -Nunkhuor, Shobana. Either way sort your **** out. Its unacceptable for a policy holder of over 10 Years. It's a shame. Sies Maan! just resolve my issue and we can part ways.