Client busy losing house due to Liberty incompetence

Our client has been struggling for more than a year to get a payout from an annuity of R250 000. First Liberty struggled for 11 months to get a tax clearance-emigration at SARS, no success. I took over the case and got the clearance certificate to them, because they needed this for directive application at SARS. When I supp**** them the Tax clearance pin document, they were not even aware the pin system replaced the old clearance certificate system in November 2019. After I had to explain this to them they did application. I have regular appointments at SARS. In January I went to check on SARS system for the application. The printed out document stating 9 errors made on directive app. I fowarded this all to Liberty, they said they redid application. On 3 March 2019 I again went to SARS to check on their system, no directive application lodged after the error-ridden one subjected previously. The roleplayer in this is *** My client is busy losing his house due to the funds not being received due to terrible service supp**** by Liberty. Unaccpetable