CLAIMS - WHAT A JOKE - WASTE OF TIME

Hi there. I am highly frustrated. I submitted my withdraw forms on the 12/10. I called a week later to follow up and the call centre told me it has not yet been received even though I have sent it to the correct email. I then emailed both lcb.customerservices as well as lc.contact.

I called today to do a follow up and STILL NOTHING... What is going on???? I spoke to a gent, Linda ngutshane, and he was so friendly and helpful, not like the other agent I spoke to. Linda kept me on the phone until he got the mail. Well done to him.

However, I hear I could wait up to 6 weeks for payout??? I have had 2 payouts from the past from Liberty and it never took longer than 2 weeks... Why the change??? Seeing that I sent it originally on the 12th, I feel it needs to be treated as of that date. I am also frustrated as the lead time is pathetic.

I would like someone to look into this matter and treat as urgent. I currently have policies with an opposition company which I was looking at moving them over to Liberty, but now I think I may have changed my mind due to your service levels and lead times!