Claims not paid out

<p>We had re winded my dad’s estate 16 years ago and upon doing this a notification was sent out to all insurance companies. Liberty had never responded to the notice. 16 years later they contact us saying we have not claimed, we then produce all the information through to liberty but whenever we contact them they always have an issue, this is now going on for over 3 months and they can’t assist. The call centre agents are useless. I think I would be better off taking insurance with a different company being insured with liberty really makes me think twice, if I had to die my family would be stranded with this type of service. Pathetic!</p>