TM
Thembisa M
1 reviews | Active since Oct 2011
15 Sept 2023, 15:49
Claims nightmare
Dear Lucky Ndlovu,
Following several emails and two gone attempts I still get the same response from you. The estate lawyer responded to you a week ago yet you still get back to me with the same request. According to the information I received before I lodged the claim, I was told 15 working days to proceed yet I still get no response despite having sent all documents.
These are complaints that should go directly to the ombudsman office because there is no cooperation from the relevant department.
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Replies (4)TM
Thembisa M's updateReviewer Update
20 Sept 2023, 15:25It’s day 13 and I still haven’t heard from Liberty. Is it going to take another 13 days to get a response. How difficult is it to acknowledge receipt of email and confirm whether the information received is valid or not?
TM
Thembisa M's update20 Sept 2023, 15:25
Reviewer Update
It’s day 13 and I still haven’t heard from Liberty. Is it going to take another 13 days to get a response. How difficult is it to acknowledge receipt of email and confirm whether the information received is valid or not?
TM
Thembisa M's updateReviewer Update
26 Sept 2023, 14:56Well, it’s officially day 23 since I submitted my claim. And following a lengthy phone call with one of the agents earlier - no one knows what’s happening with my claim.
Not only was I told there is a backlog (which no one has communicated with me) but the senior managers also don’t know what’s happening - they are waiting for someone who is on leave.
I need answers.
Not only was I told there is a backlog (which no one has communicated with me) but the senior managers also don’t know what’s happening - they are waiting for someone who is on leave.
I need answers.
TM
Thembisa M's update26 Sept 2023, 14:56
Reviewer Update
Well, it’s officially day 23 since I submitted my claim. And following a lengthy phone call with one of the agents earlier - no one knows what’s happening with my claim.
Not only was I told there is a backlog (which no one has communicated with me) but the senior managers also don’t know what’s happening - they are waiting for someone who is on leave.
I need answers.
Not only was I told there is a backlog (which no one has communicated with me) but the senior managers also don’t know what’s happening - they are waiting for someone who is on leave.
I need answers.
TM
Thembisa M's updateReviewer Update
26 Sept 2023, 14:58I see why citizens use tick-tok influencers to get matters sorted quicker.
TM
Thembisa M's update26 Sept 2023, 14:58
Reviewer Update
I see why citizens use tick-tok influencers to get matters sorted quicker.
TM
Thembisa M's updateReviewer Update
27 Sept 2023, 09:26Dear readers,
I need your help in this case.
After close to a month, Liberty still tells me our claim is under assessment.
I can’t help but wonder if this could have anything to do with the fact that the deceased is a white male and claimants are black. Is that what the assessment is about? Is Liberty trying to find out what the relationship is between the deceased and the beneficiaries- who by the way were listed on the forms submitted by the deceased.
What other assessments could this claim be going through? Funny thing is no one bothers to call back and explain - the consultants can’t even answer questions when you call in.
Is this about race? I need to put this on Twitter and have the public weigh in cause I am appalled by how this claim is being handled.
I need your help in this case.
After close to a month, Liberty still tells me our claim is under assessment.
I can’t help but wonder if this could have anything to do with the fact that the deceased is a white male and claimants are black. Is that what the assessment is about? Is Liberty trying to find out what the relationship is between the deceased and the beneficiaries- who by the way were listed on the forms submitted by the deceased.
What other assessments could this claim be going through? Funny thing is no one bothers to call back and explain - the consultants can’t even answer questions when you call in.
Is this about race? I need to put this on Twitter and have the public weigh in cause I am appalled by how this claim is being handled.
TM
Thembisa M's update27 Sept 2023, 09:26
Reviewer Update
Dear readers,
I need your help in this case.
After close to a month, Liberty still tells me our claim is under assessment.
I can’t help but wonder if this could have anything to do with the fact that the deceased is a white male and claimants are black. Is that what the assessment is about? Is Liberty trying to find out what the relationship is between the deceased and the beneficiaries- who by the way were listed on the forms submitted by the deceased.
What other assessments could this claim be going through? Funny thing is no one bothers to call back and explain - the consultants can’t even answer questions when you call in.
Is this about race? I need to put this on Twitter and have the public weigh in cause I am appalled by how this claim is being handled.
I need your help in this case.
After close to a month, Liberty still tells me our claim is under assessment.
I can’t help but wonder if this could have anything to do with the fact that the deceased is a white male and claimants are black. Is that what the assessment is about? Is Liberty trying to find out what the relationship is between the deceased and the beneficiaries- who by the way were listed on the forms submitted by the deceased.
What other assessments could this claim be going through? Funny thing is no one bothers to call back and explain - the consultants can’t even answer questions when you call in.
Is this about race? I need to put this on Twitter and have the public weigh in cause I am appalled by how this claim is being handled.