Claims department drags Liberty Life into dirty mud.

Once again it is very sad and extremely frustrating that i have to use this portal to complain about the 0 ( ZERO ) service that i and my insurance broker get from this company . The claims department keeps on dragging the name of Liberty Life into the MUD , and do it in style . Another month has passed and i still don't have any reply regarding my disability claim . It's around 15 months since i started this process. All you get is FALSE PROMISSES , delays tactics , postponing , NOT REPLYING TO EMAILS, COMPLETE LACK OF RESPECT FOR THEIR CUSTOMERS. It's more than an insult what they do to their customers, i don't know how they get away with this BAD SERVICE and still operate. I was told at the end of last month , that it was just a matter of a few days to get my final outcome. LIES , LIES ,LIES Kind regards