Claim Process should be fixed

My Process started In September. All my documents were completed and sent, I received an email from them in October stating the progress of my claim (After phoning numerous times to get an update and reference number) & no further feedback was received. I contacted them a few times between the 14th and 18th of October & I was informed that payment will be submitted on the 23rd of October. I give them a call to ask how far it is & when I will receive my withdrawal funds, I was told my claim is under assessment, which has been that way since the September.

It was not done on the 23rd... I call them a few times last week & guess what?! No response! I tried again today and now this - I had to be on the line for 30 minutes! and when I finally got someone to talk to, they seemed disinterested in helping me, couldn't give me a date or a status update even after providing the case number and ID. I was then put on hold for another 15mins as he was seemingly trying to help me, but then I was just transferred to the customer survey asking me if I was happy with the assistance?? Liberty ended the call after this. Without any assistance or update provided to me

I have spoken to various agents & each time I get a different story. I am extremely frustrated & unhappy with the service.

It is shocking really and just sad.