Claim pay out delay

For a past month i have been waiting a pay out from my benefit and it hasn't been done as we speak due liberty staff dragging their feet to clients.Now about two weeks i have been calling to check the progress on it and nothing was done. Now i have 8 returned unpaid from the bank cause of unprofessional-ism of liberty staff or it's norm i don't know.i used to highly rate liberty as one of best but now i am highly disappointed. i have bills to pay and someones is just having fun and not been considerate of clients.Delay payments is not something i expected from a big company like it .