CLAIM NOT PAID AFTER 2 MONTHS OF WAIITNG AND SUBMITTING COUNTLESS DOCUMENTS

Liberty Life has the audacity to assert that neither Liberty nor the financial adviser can control market fluctuations, as markets can move either upward or downward. This comes after they recommended switching portfolios with the sole intention of reaching the threshold required to make a payout. However, two months after completing the switch forms for the payout, I am informed that the switch did not achieve the desired outcome, and Liberty is unwilling to fulfill the claim.

Despite numerous inquiries, they have not adequately explained why the switch was unsuccessful, even though they acknowledge the R280 switch penalty. If the fund value is only R80 above the legislated threshold, why has the switch not been app****, and why hasn't the payout been processed? The extended waiting period has resulted in significant financial losses, creating a sense of despair as it seems the funds will never be received.

Liberty's customer service is deeply disappointing, seemingly indifferent to the plight of their clients. The turnaround time is consistently unmet, feedback is delayed and unsatisfactory, often accompanied by figures that do not align with the details on the investment statement. It is disheartening that Liberty appears indifferent and unresponsive, leaving clients in distress without a resolution in sight.