Claim not paid

Good day <br> <br> My dad put a claim for a funeral cover which was not paid. When I followed up on the 25 of August the reason for non-payment were misrepresentation of information. This statement did not make sense. My dad was than requested to send affidavits which he did on the 15 of September. To date nothing has been done. When I follow up today 22 September I am told the whole team claims team is not available there are in a meeting. <br> <br> VERY SLOW RESPONSE