Claim delay - delay

<p>Hi, </p> <p>Am Chris Kruger. scheme name: Thomson and van Eck (Pty) Ltd (Scheme number: ********** 726) - Kruger, Christopher Graham Kruger (M920028A)</p> <p>I was promised that the claim process takes 20 working days. It has been way over 20 working days and I still haven't been paid. The most annoying part is that Liberty does not keep into contact with you, so you never know what is happening.</p> <p>I also think that when I enquire about this problem it is not handled professionally. I have spoken to Joanne Long ********** who works under David Davies, and she seems to not be able to assist me at all. </p> <p> </p> <p>Seeing as it is well over the 20 working days, if Liberty could just assist with my payment as soon as possible, it would be unbelievably appreciative. My last email I send got an "Automatic Reply" which seems very strange seeing as we had been sending emails back and fourth the entire day.</p> <p> </p> <p>Please help guys, your company offesr a service and have not followed through on said service.</p> <p>Chris</p>