Checks & Balance on documentation - Fail!!!!!!!! :-(

My resignation was completed the 28 October 2018, long story short part of funds was to be transferred to an RA which is stipulated and completed on the withdrawal form and returned. Transfer was to be processed last week thursday but i picked up a rooky mistake someone missed the vitual section which is causing a hell of an inconvenience on my side to transfer funds . Funds was never allocated to the new RA which is now causing a delay of i dont know how long as i have been informed by consultant that they are now waiting on a Tax Directive , and a ROT that needs to be completed or something which honestly I DONT CARE about because whoever checked my paper work missed it took 6weeks to complete which i understand ! how long is it going to take before Liberty's mistake is going to corrected . Has been escalated to management to "speed up the process" 4days ago and no one has called me with update yet.