Chasing death claim since January...FED UP AND GATVOL

Good day My Name is Mashele Nomsa Nomvula, on behalf of my husband (ET TAMELE) who passed away in 10th of Jan 2022 who had a policy (Policy Number M069412C) with your company, you have intensified my pain and sadness with your disgusting and non remorseful behaviour. I have been sent from pillar to post , I have called and called your offices on several occasions.

Several times when I called your offices no one answers the call. Finally when they do decide to answer my call, the consultant who answers my call was extremely rude (Koketso). She claimed that she did not understand me...did not try to help me in that regard or find someone i could communicate with. Finally she hung up on me. I called again with a different number and again she hung up on me. Are these the kind of people you employ , people who are not customer orientated or who are there to help us when we have lost loved ones...???

I have tried everything possible to stay calm, they asked for all sorts of documents. I went out of my way to make sure those documents were obtained and sent to them. Now all documents are with them but still my life is a living hell...this has been a cat and mouse game since January.

My children are starving , my household is in shambles since my husband passed. I have been chasing since January is this how you conduct business. The place in which he worked has no problem releasing monies...went to SARS and they have no issues. What have I done to deserve such from Liberty???

Your Sincerely Mashele Nomsa Nomvla ***