BF
Belinda F

1 reviews | Active since Mar 2017

30 Mar 2017, 17:24

CHANGING OF POLICY

<p>I must admit that I have never ever had this pathetic behaviour of such a big professional business. I have a Retrenchment Protector on my policy, which I asked them to remove as I am self-employed. Then I asked them to please change my life cover from R420 000.00 to R500 000.00. Been trying to sort this problem out for over 1 and a half months, with no avail. Please note that I will not fill out the forms that were sent to me today called Risk Servicing Form, I will rather cancel my policy as I have filled out this forms in the past, I just asked for changes. The lady told me today I am a risk for their company, well well, guess what I record all my calls and will revert this to my lawyers. Your services stinks and I am not happy with the month and a half trying to sort out my policy, just think what will happen if I have a claim. I think you will tell me to stuff off. So please you try and sort out your staff and give them proper training before I will fill out any forms. I will also send back your debit orders this month until such time you can decide how to treat your clients.</p>

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Replies (4)
Liberty Group South Africa
Liberty Group South Africa's reply31 Mar 2017, 06:59
Official

Dear Ms Fourie

We apologise for the frustration that you have received and I have forwarded our complaint to the relevant manger for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me in the interim should the need arise.

Regards

NaomeNcube

Liberty Group Customer Relations

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BF
Belinda F's update28 Apr 2017, 18:02
Reviewer Update

Please could you cancell my policy as your services is utter unprofessional

Liberty Group South Africa
Liberty Group South Africa's reply02 May 2017, 11:39
Official

Dear Ms Fourie

Thank you for your request .

We will respond to you within 24 hours.

Regards

Naome Ncube

Liberty Group Customer Relations

***

BF
Belinda F's update04 May 2017, 09:00
Reviewer Update

Once again your service is pathetic, to say the least. Please, can you cancel both my policies your attitude stinks? I have never had such a bad experience in my life yes in my lifetime. I will send back the debit orders even if it means that I have to do it every month as your services are pathetic. I will no longer need your services so please cancel my and my husband policies with immediate effect. Please go and jump in the lake