Changes to policy ot made

On the 5th of December 2019 I accepted, signed and returned by email a quote to make changes to my policy which I have had for 13 years. I received an email acknowledging receipt of my email immediately from Liberty.

Today I noticed that Liberty have not adjusted the amount they were to deduct nor have they changed the policy to reflect the changes made in the quote which I accepted. They have debited my account by the old amount which is unacceptable and have not yet changed the policy nearly a month after I confirmed the changes.

I tried to call them today but after waiting on hold for 10 minutes, the call just disconnected. Please update my policy immediately as I have other options available from your competitors.