Change of beneficiary takes too long

I have taken a child protector benefit with your company and sometimes this year i requested through my Financial Advisor that the beneficiary be changed, he asked me for documents and i submitted everything as per his request. He submitted the documents for capturing and it had been wrongly captured. I requested that the error be corrected but this hasn't been done.<br> I would like to request that we cancel it and start the process from scratch. I assume that new applicants are captured correct the first time. My Financial Advisor is the best and he is been led down by the people capturing our documents.