1 reviews | Active since Nov 2015
CANCELLING RETIREMENT BECAUSE OF DIVORCE IN CONTRA
I had cancelled my retirement policy by completing the form then they said i will not cancel this policy with cash up but they will paid it up but not in my bank.they will safe it to matured when i am 55yrs.but my contract clearly stated that i can cancel this policy when i am divorcing .and presently i am divorcing.i had send all supporting document as they requested but lastly they told me straight that what do i think where would they get salary if i pull out from my policy.i even told them i feel that they are selfish ,cruel they only think for them self.<br> My brooker agreed but the Liberty manger said straight that won't happen.i wo'nt get my contribution.i send to them my contract on LIGISLATIVE WITHDRAWAL BEFORE RETIREMENT ON FIGURE 4 THEN FIGURE 14 THE TERMINATION OF PREMIUMS CLEARLY STATE THEY WILL PANELISE ME WHEN I CANCEL MY POLICY BEFORE RETIREMENT AND I AGREE TO THAT.<br> I CALLED THE CUSTER SERVICE CENTRE FOR LIBERTY TO TELL THEM BUT EVERYBODY SHIFT THE BLAME.NO ONE WANT TO LISTERN TO ME.THEN THE IS A LADY WHO CALLED ME SAYING I MUST NOT GIVE UP THEY LIKE DOING SUCH THING TO PEOPLE WHO DO NOT KNOW OR READ THEIR CONTRACTS.THEY NEED TO PAY R49 412.45 THAT SHOULD BE PAID TO M
Thank you for your posting.
We apologise for your frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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Thank you for your posting.
We apologise for your frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
