MR
Marth-El Rodic

1 reviews | Active since Apr 2011

22 Sept 2015, 12:22

Cancelled policy - not supplying my tax cert!!!

I have posted on here a few weeks ago, with no resolution.<br> I NEED MY TAX CERTIFICATE. I cancelled my policy earlier this year. <br> I sent my tax certificate from last year to Liberty with ALL THE DETAILS ON of my policy. They say they need the policy number, inception date, and many other info details to be able to give me my tax certificate!! What nonsense is this?? I SENT THEM my tax certificate from the previous year. Two of my close friends work at Liberty in Information Technology - BOTH CONFIRMING that it is NO PROBLEM to retrieve this type of info. I NEED MY TAX CERTIFICATE - this is not on

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply22 Sept 2015, 14:53
Official
Hello zabka123,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
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