Cancelled policies and refunds
<p>I had two policies with liberty life which I cancelled during the cooling off period where the money already went off my salary and I was never refunded that money and never received a call whatsoever after receiving sms's and e-mails that the policies have been cancelled but no refunded has been initiated till today </p>
Dear Mr Mhlanga
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
sizwe.ncipha @liberty.co.za
Dear Mr Mhlanga
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
sizwe.ncipha @liberty.co.za