canceld policy

I cancel my policy in December due to financial reasons, but yet in January they deducted R800.00. with a huge struggle I only received R400.00 back bad taste they think we are like the banks. Worst to come now 24.03.2016 they just took R907.65 from me after the policy was CANCELD in December. could anyone out there at liberty explain to me how to solve this problem because it seams to me the people dealing with this issue can not cope or don't understand the word CANCELD..<br> For thirty years I never had this problem with any other policy. If this is the way they treat clients sorry<br> this is the last because I know I would go through the same problem again.<br> I will stay with old faithful's that understand your financial circumstances and provide their support in bad times not just take money without asking for it.