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Nolwazi N
1 reviews | Active since Apr 2014
07 Dec 2018, 16:43
Can you pay us already!!!
Liberty is full of nonsense,my father passed away in 2008 and they did pay out some money only to find out this year July by some data company that Liberty still owe us some money,from then,we have been trying to get this money,sending all the documents they have been requesting to us but it seems like they are playing hide and seek,what kind of sick game are they playing??? During all this sickening experience,they are telling us different amounts and it seems like nobody knows what’s going on...IT’S BEEN ****ING 10 YEARS!!!
Helpful (0)
Replies (3)0
Replies (3)
Liberty Group South Africa's replyOfficial
11 Dec 2018, 11:19Dear Nolwazi
We apologize for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologize for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply11 Dec 2018, 11:19
Official
Dear Nolwazi
We apologize for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologize for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***
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Nolwazi N's updateReviewer Update
18 Dec 2018, 09:24Still no payment!!!! We were promised Friday the 14th,guess what?there was system error and no one even bothered to call and inform us,we had to waste airtime AGAIN.its Tuesday 18/12/2018 today and i have used my airtime just to hear the same story “PAYMENT IS BEING PROCESSED”, what the hell is going on with this company?do i need to contact my legal team?
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Nolwazi N's update18 Dec 2018, 09:24
Reviewer Update
Still no payment!!!! We were promised Friday the 14th,guess what?there was system error and no one even bothered to call and inform us,we had to waste airtime AGAIN.its Tuesday 18/12/2018 today and i have used my airtime just to hear the same story “PAYMENT IS BEING PROCESSED”, what the hell is going on with this company?do i need to contact my legal team?
Liberty Group South Africa's replyOfficial
19 Dec 2018, 11:15Dear Nolwazi
As per our conversation the payment has been sent for authorisation, once its been fully released a proof of payment will be sent to you.
Regards
Lerato Rikhotso
Liberty Group Customer Relations
As per our conversation the payment has been sent for authorisation, once its been fully released a proof of payment will be sent to you.
Regards
Lerato Rikhotso
Liberty Group Customer Relations
Liberty Group South Africa's reply19 Dec 2018, 11:15
Official
Dear Nolwazi
As per our conversation the payment has been sent for authorisation, once its been fully released a proof of payment will be sent to you.
Regards
Lerato Rikhotso
Liberty Group Customer Relations
As per our conversation the payment has been sent for authorisation, once its been fully released a proof of payment will be sent to you.
Regards
Lerato Rikhotso
Liberty Group Customer Relations