kW
kerzleann W

1 reviews | Active since Oct 2012

03 Jun 2016, 10:49

can i get my money back

<p>Dear Liberty Life!</p> <p> </p> <p>i have been with your group for over 7 years and in Feb 2016 cancelled my life policy,the policy i just put into place for my husband and our Own your rewards programme.</p> <p> </p> <p>1stly i was incorrectly debited on the 10th Feb 2016 2 days after having our blood test done and when i contacted the consultant all he could say was let me check and get back to you. so im out of pocket of R800+ and my OWN YOUR REWARDS that was confirmed cancelled is still being debited monthly. imagine 3 months of paying for something that im not benefiting from.</p> <p> </p> <p>i DEPEND a full refund for the OWN YOUR REWARDS that was supposedly cancelled and the 1months instalment that was incorrectly debited.</p> <p> </p> <p>i would appreciate if someone senior gets back to me. i am no longer interested in your petty excuses and will continue to take this issue to every platform i can think of.</p> <p> </p> <p>LIbtery life group i want my money back.</p> <p> </p> <p>many thanks frustrated customer.</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply03 Jun 2016, 11:16
Official

Good day Ms. Watkins

We apologise for the frustration this matter has caused you.

I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards

Jolene Lottering

Liberty Group Customer Relations

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