1 reviews | Active since Jun 2017
Call centre called and refused to give me a reference number
<p>A represntitive from liberty life called me yesterday to welcome me as a new client. She started by saying all calls are recorded and you will recieve a reference number via sms and email.</p> <p>She advised me that there was a retirment annuity opened on my name, the caller then confirmed all of my details. She had my correct name and ID number, contact numbers too. She advised that my account was arrears. </p> <p>Heres the twist.. i DONT have a retirment annuity opened with liberty life. I have never dealt with liberty in any matter before. </p> <p>Can somebody please assist me to get more information about this as she did not give me a reference number when i asked for it. </p> <p>I would like to see a copy of the policy asap.</p> <p>Service levels like this are unacceptable. I still have not received a sms or email with reference as promised at the beginning of the call.</p> <p> </p>
Dear Mr Baijnath
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Dear Mr Baijnath
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Good day Sizwe,
You have done nothing but give me false promises.
There has still not been any feedback as yet other than when you called me 2 days ago.
Your "internal investigation" means nothing to me expecially if I have seen no outcome.
I want a copy of the original policy that i apparently signed. Can anybody advise me on where i could get a copy of the original documentation.
Seems to me like liberty life condones *****.
Good day Sizwe,
You have done nothing but give me false promises.
There has still not been any feedback as yet other than when you called me 2 days ago.
Your "internal investigation" means nothing to me expecially if I have seen no outcome.
I want a copy of the original policy that i apparently signed. Can anybody advise me on where i could get a copy of the original documentation.
Seems to me like liberty life condones *****.
Dear Mr Baijnath
As per our telephonic conversation earlier ion refers:
I am pleased that you did receive your policy information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Dear Mr Baijnath
As per our telephonic conversation earlier ion refers:
I am pleased that you did receive your policy information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Good day,
To date i have not recieved the information i requested. I have had people call me and assure me i will recieve what ive asked for but havent heard of it again, hereby confirming my suspicions about liberty condoning *****. Its seems everything has been covered up and made all hush hush. Its also apparent that you have wasted my time by making me run around like an idiot to get signature specimen forms for you.
I would not recommend anyone to deal with liberty however it seems you dont have a choice, they will open policies on your name without you knowing.
Good day,
To date i have not recieved the information i requested. I have had people call me and assure me i will recieve what ive asked for but havent heard of it again, hereby confirming my suspicions about liberty condoning *****. Its seems everything has been covered up and made all hush hush. Its also apparent that you have wasted my time by making me run around like an idiot to get signature specimen forms for you.
I would not recommend anyone to deal with liberty however it seems you dont have a choice, they will open policies on your name without you knowing.