1 reviews | Active since Apr 2009
CALL CENTRE AGENTS LEAVE CLIENTS ON THE LINE WHILE HAVING PERSONAL CONVERSATIONS
<p>I called Liberty Life a few minutes ago to surrender my policy. The lady I spoke with advised me that her system was slow and asked if she would put me through to Client Services. I agreed and she put me through. Client Services then picked up the phone, but nobody spoke with me and in the meantime, I could hear the agents having their own personal conversation and totally ignoring me on the other end of the phone. This is shocking service Liberty and just confirms my reason for pulling my monies out of your organisation!!!</p>
Dear Mrs Topham
Thank you for your posting.
As per our telephonic conversation earlier refers:
We sincerely apologise for the frustrations that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback within 24hours.
I would also appreciate it if you can send me the recordings; so that they can assist with the investigation.
Please feel free to contact me should you require any information.
Regard
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mrs Topham
Thank you for your posting.
As per our telephonic conversation earlier refers:
We sincerely apologise for the frustrations that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback within 24hours.
I would also appreciate it if you can send me the recordings; so that they can assist with the investigation.
Please feel free to contact me should you require any information.
Regard
Sizwe Ncipha
Liberty Group Customer Relations