call centre agent and manager refused to assist

call center agent and manager blatantly refused to assist with a simple query i then via other means got hold of another manager in the same call center and gave the exact same query and he assisted me no problem.<br> Shows that a corporate company like Liberty Life cannot maintain the same standard of service from all their staff makes one wonder how will they maintain the service quality to their clients ! the ratio is already 2 out off 3 who refuse to assist.