Broker code not updated after escalation to managment

Poor service Refer 2021 complaint not resolved Theart, GJ - Liberty Life / Policy *** - Broker appointment - Intermediary Paul Praschma code *** not captured by Liberty Life This was escalated in Feb 2024 - still not resolved

refer comms From: Khumalo, Tshepang <***> Sent: Thursday, February 15, 2024 8:12 AM To: Heila van Beek <***> Subject: RE: ESCALATE TO MANAGEMENT: BENEFIT STATEMENTS - Liberty Life / GJ Theart ID *** & E Theart ID *** / Broker P Praschma code ***