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Frans B

1 reviews | Active since Jan 2016

11 Jan 2016, 10:11

BROKER CHANGE

A few months ago my Broker disappeared. I called their Call centre and they subsequently got an agent to contact me a few days later. He sent me forms to complete which I didn't get round to looking at for about a month due to workload. Early December I read his mail with the said doc's and realised that he is based in Jhb. I e mailed him requesting he forward it to a Cape Town based agent. I never hear another word from him or anyone else. First week of December I called their call centre again repeating my request for a local agent, preferably based in the Northern suburbs of Cape Town. <br> <br> Its been more than 3 weeks and I haven't had any response

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply11 Jan 2016, 10:55
Official
Hello Franciscusb,

Our telephonic conversation refers. We apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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