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rebecca M

1 reviews | Active since Oct 2015

04 Nov 2015, 18:26

billing

i opened a policy with liberty life three and half years ago and i have never received the policy documents. today was the day i was given those documents due to they wanted me to take out my son because he is over age. the worse part was to find out that the amount am paying doesn't match the one the policy documents am paying more and the amount of the cover has decreased. so i would like to be payed back my money back and cancel this all my policy what they have committed is Freud

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply09 Nov 2015, 13:35
Official
Hello sk12,

Thank you for your mail.

We sincerely apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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