Beware of the Liberty group.

I contact Liberty twice on the 7th of October about my mother's funeral policy.I spoke to a lady Nhlanhla and she said that i must send her proof of payments for a few months.I did that and until now nothing is happening at all.Today i speak to another lady and she said they are working on the policy.I ask her to send me some proof like an e-mail that this matter is attend to.Until now no one from Liberty is contacting me on an e-mail.