BEWARE - Constant auto responses and NEW reference numbers from Liberty means no service.

Following on from my previous complaint I have received correspondence from Liberty (Naome Ncube) saying they are going to look into this and will respond. I have not heard anything beyond this. Along with this I received yet ANOTHER three reference numbers. Liberty seems to play games and keep issuing these numbers in order that they do not look like they are overdue with any query. All I want is for them to do their job and correct my policy in accordance with the offer they sent me in 2020.