Benefits payout

I had unclaimed benefits with liberty which i sent through all my documents

I have been waiting for about 3 weeks i have been corresponding with a lady by tge name of crystal odendaal and a gentleman by tge name of siya kalazani All my documents are in order but i still have not received any feedback I keep emailing them to which i receive no response These benefits are from years ago due to lockdown i lost my job and i need those funds but my requests are been blindly ignored