Being billed for cancelled policy

On the 1st of September 2015 I have sent my financial advisor, Sibusiso Thembekwayo, a mail with clear instructions to cancel my life insurance policy.<br> <br> Not only has this not been done, I recently received a mail from the collections department informing me that my account is in arrears. I immediately informed them that the policy was supposed to be cancelled and asked for clarification and assistance to get this sorted.<br> <br> To this day I still haven't received a reply from anyone and I've just been debited with two month's payments.<br> I need this policy cancelled immediately and all money due paid back.<br>