Bed service

This is the second time this happens everytime you need to cash out from the stash app by liberty, nothing happens. I cashed out on the 6th of April today is the 19th April still no money. And when you call liberty no one is helpful. The say you must send email, when you send those emails no body responds . Can I please get assistance on my matter, I worked hard for this only for you to *****, please don't take the little that I have.