1 reviews | Active since Sept 2019
Baddest claiming process and service
I claimed for my salary protector end of July 2019 till today my claim is still with the assessors. When I call the agents tells me different stories. The time I took the salary protector my financial advisor told me I will have peace of mind, I am getting the opposite he should have told me when I have to claim I will have stress and waiste my airtime to call to be **** at. 27th Sep my debit orders will go off and I don’t have any plans. From July I was supposed to get my claimed money but nothing. I don’t think Liberty cares for us. A friend of mine warned me so many times to change to a better company but I didn’t listen thinking she was just making up stories. Liberty is very bad I’m really disappointed how they are handling my claim. I am on unpaid sick leave I have to pay cash for my consultations. I regret the day I took Liberty policies
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
lerato.rikhotso@***
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards
Lerato Rikhotso
Group Customer Relations
lerato.rikhotso@***
“Good Morning, The claims has been sent to our assessor for assessment. Once we receive feedback from our assessor, we will advise accordingly. Please know that our assessor might require more information. The necessity of further information depends on the assessment of the information received. We will only know if more information is needed when we receive feedback from our assessor.”
I took salary protector to have peace of mind. I am on unpaid sick leave , I have 3 months not getting my salary I’m in lot of debts all thanks to liberty.
Can I get the details of the manager
“Good Morning, The claims has been sent to our assessor for assessment. Once we receive feedback from our assessor, we will advise accordingly. Please know that our assessor might require more information. The necessity of further information depends on the assessment of the information received. We will only know if more information is needed when we receive feedback from our assessor.”
I took salary protector to have peace of mind. I am on unpaid sick leave , I have 3 months not getting my salary I’m in lot of debts all thanks to liberty.
Can I get the details of the manager