1 reviews | Active since Jan 2016
Bad SERVICEEEEEE
Once more Liberty and Standard bank are is testing my patients honestly and I would like to TELL you, I will shop around until I get what I deserve its ok you can continue to treat your client in this manner because I am not happy with your service I have never seen such a service from a Financial Service Provider while the country is facing a high retrenchment rate adn you undermining those clients wjo are still giving you business, I thought every cent counts to still maintain everyone salary but I guess my cent doesn't matter.
I moved to Fourways and advised its a development and there is no gate and carport yet but Patrolling security cars every night and at that time my Insurance was seating at R1008 and I called in to update my details and guess what I had to call in x3 as I was advised someone will call me, I had to literally beg, do follows to update my address . The patrolling car wasnt taken to account and my insurance was set at R1400+, I accepted my new fate and I the used the so-called "driver test" I passed, I had to call you to inform you of my results and I also had to send dozens of screen shot which Lebo needed a specific screenshot which I didn't have :wasn't your system supposed to update on your side immediately/automatically ? Again I sent was was requested remember now Im the one whose BEGGING cause you dont need me.
I then requested again Kagisho to call me, remember now it doesn't matter even if he works on technical division his also the face of LIBERTY & he knows my issues since I starter with the Insurance especially with the app but he never called back, he requested Lebo to call me and explain the new quote because I saw an email advising I got discounted to R1200+.
NO ONE CALLED ME after I received the "new quote", today I received notification advising a debit order of R1754.60 from my policy went off, how did we get to that amount, did I get a discount or got penalized or added on amount for something NO one told me about,what the HELL is STD BANK /LIBERTY doing???????? Is everyone reading, from R1008 to R1400 and now R1700???? Is someone DRUNK or they dont know what they doing and Im really Irate, I need my matter to be escalated it doesn't matter whether you'll refund me or not I need a Senior manager to CALL ME BACK , I really feel undermined. I deal with clients myself but I have NEVER, EVER given such a service, at some point I even recommend family and friend's.
One thing I realized since COVID-19 started, people have dropped the BALL since they working from home that's the only simple explaining that comes to mind people started being lazy to do what they hired for, which is servicing your clients simple. Look into my portfolio I have NEVER skipped a Payments with every accounts even typical account EDGARS every account is debited on selected date dont treat me like a second-class citizen I know my worth.
Can I ask the Manager/resolution manager to call me because I am sick of this energy I am getting from Liberty / Standard Bank.
Themba Hlatswayo
I would likr to say Im now again a HAPPY CLIENT not because of the discount being offered but because the Gentleman by the name of Kagisho Mongle has vome through and explained everything to the tee on what transpired and as mentioned I just needed a simple thing Communication.
Kagisho always know what is happening but the only issue is the people he assign me to. They seem to not know what they doing, they sound like they making me a favour cause I'm nice to them now we confusing my kind to business.
The people whom I sent the email to and also cx they were involved and Ofense must keep her word if you say you'll call keep your PROMISE cause you raise expectations, not that I'm directly talking anout her but she's a Resulution consultant.
I would like to give KAGISHO MONGALE all the credit because he knows me for the past 2yrs since I joined your company and he alwys resolve my matters itsuunfortunate that I must alwys drag him on people who are relaxed with my Livelihood.
Thank you for the feedback.
I would likr to say Im now again a HAPPY CLIENT not because of the discount being offered but because the Gentleman by the name of Kagisho Mongle has vome through and explained everything to the tee on what transpired and as mentioned I just needed a simple thing Communication.
Kagisho always know what is happening but the only issue is the people he assign me to. They seem to not know what they doing, they sound like they making me a favour cause I'm nice to them now we confusing my kind to business.
The people whom I sent the email to and also cx they were involved and Ofense must keep her word if you say you'll call keep your PROMISE cause you raise expectations, not that I'm directly talking anout her but she's a Resulution consultant.
I would like to give KAGISHO MONGALE all the credit because he knows me for the past 2yrs since I joined your company and he alwys resolve my matters itsuunfortunate that I must alwys drag him on people who are relaxed with my Livelihood.
Thank you for the feedback.